Refund policy

Return & Exchange Window:
Our return and exchange policy lasts for 7 days. If 7 days have passed since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Conditions for Return:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Sale items and custom/personalized jewelry are final sale and cannot be returned or exchanged.

Damaged, Defective, or Incorrect Items & Video Proof Requirement:
- If you receive a damaged, defective, or incorrect item, please note that a return or refund will only be processed if you provide a clear, uncut video proof of opening/unboxing the parcel.
- You must contact us within 24 hours of delivery along with the unboxing video evidence so we can inspect and resolve the issue immediately. Claims without parcel unboxing video proof will not be accepted.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 days.